So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being the top notch. So come on, we need your full concentration on what it's like being a Teammate

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics

As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated training and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management

So, do you have what it takes to become a Teammate?

Requirements:

Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided, as well as sufficient ability to understand English (except for resources providing services in English, who will be fluent in the language)
Must have excellent written and verbal communications skills
English language skills for all agents irrespective of Language (listening, understanding, writing, speaking) should be B2 level (according to Common European Framework of Reference for Languages) . Each vendor will independently test to ensure:
- Agents can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization
- Agents can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.
- Agents can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages of various options.

Bachelor’s Degree or equivalent
2+ years of professional experience
Adaptable. Able to work in an environment where new workflows are being introduced and existing workflows are being modified
Dependable. Promptly acknowledge and carry out all instructions, whether communicated verbally, by email or chat
Good analytical, problem solving and research skills
Detail oriented. Much of the work involves data entry into spreadsheets. Attention to detail and accuracy are critical
Conscientious. Able to complete required tasks quickly as well as accurately
Basic computer, web browsing and office software knowledge
Good typing skills
Team player. Should be able to work cooperatively and maintain good relationships with peers and superiors.

Teammate - Project Atlas

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