So what does a Teammate really do? Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being the top notch. So come on, we need your full concentration on what it's like being a Teammate

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics

As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.

You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated training and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management

So, do you have what it takes to become a Teammate?

Requirements:

Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided, as well as sufficient ability to understand English (except for resources providing services in English, who will be fluent in the language)
Must have excellent written and verbal communications skills
English language skills for all agents irrespective of Language (listening, understanding, writing, speaking) should be B2 level (according to Common European Framework of Reference for Languages) . Each vendor will independently test to ensure:
- Agents can understand the main ideas of complex text on both concrete and abstract topics, including technical discussions in their field of specialization
- Agents can interact with a degree of fluency and spontaneity that makes regular interaction with native speakers quite possible without strain for either party.
- Agents can produce clear, detailed text on a wide range of subjects and explain a viewpoint on a topical issue given the advantages and disadvantages of various options.
1 year BPO experience is a must
Strong communication skills with a proactive and positive approach to tasks
High attention to details and follow through
An effective team player who is able to also work independently
Proven ability to deal with problems and solve them effectively
Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously)
Ideally with University degree
Previous experience Data Annotator, Content Moderator, Reviewer is a plus
Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications
Can type at least 35 WPM
Ability to reference online resources and rephrase and write cohesive, accurate, responsive,
Proven track record working on other projects requiring free form sentence creation
Flexible and has the ability to quickly adjust to frequent process and information changes
Resourceful, able to multitask and has high attention to details
Good problem solving and critical thinking skills with focus on issue resolution
Ability to adjust to changes and challenges, even when those changes are unexpected or difficult.

Teammate Quezon City

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