So what does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it’s time to imagine what it’s like being an Operations Manager.

Imagine yourself going to work with one thing on your mind: that in most companies, it’s all about the KPIs but in TaskUs it’s all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients.

As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let’s face it -- how can you lead when people don’t believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time.

Do you have what it takes to become an Operations Manager?

Responsibilities:

Oversee and direct the activities of a number of campaigns (clients and business) along with all other Operations Managers, Team Leaders, and Staff assigned to his campaigns (clients and business).
Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
Responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team. Maintain an open line of communication between staff and senior management.
Manages and staffs the operations assigned.
Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
Develop individual & team goals and implement the plan to carry out objectives.
Ensure compliance with all established policies and procedures.
Assist the Operations Vice President in crafting operations procedures.

Requirements:

Excellent in both Japanese & English, Japanese natives are welcome.
Experience in Financial modeling as well as profit and loss management.
At least 5 year(s) of working experience in the related field is required for this position; preferably Senior Manager/Director specializing in BPO Operations and Management or equivalent.
Has handled at least 100 FTEs
Should have a track record of meeting targets and delivering on targets.
Excellent verbal and written communication and customer service skills.
Ability to multi-task and work in a fast-paced, high-stress environment.
Ability to build productive business relationships with clients.
Strong organizational, analytical and managerial skills.
Must possess a professional, courteous, and resilient attitude.

Multilingual Operations Manager (Japanese & English)

About TaskUs