Work closer from your home and be in a company where work- life balance is ensured. As we gather creative members to help us build an empire, we will always deliver what the clients want and exceed their expectations.We don’t need an expert, but we want someone who has the power to adapt to the changing times and environment.

At TaskUs, we all work hard but we don’t forget to have fun. This particular Customer Support Associate (Teammate) position requires highly skilled and versatile leaders. It demands players who want to provide stellar customer support. It calls for talented individuals who have mastery of Japanese and English, who are independent thinkers, and who are passionate about customer service!

What does a TaskUs Teammate (Customer Support Associate) really do? Think of yourself as the backbone of the company, the employee that will provide the best and world-class customer experience to your clients.

As a Teammate, you must:

Provide customer satisfaction and experience
Meet and exceed client mandated KPI's (Key Performance Indicators)
Be aware of TaskUs policies and keep things confidential
Provide feedback to management concerning possible problems or areas of improvement
Participate in training to improve work performance

So, do you have what it takes to become a teammate? We’re looking for someone who:

Is willing to work on shifting schedules
Has call experience (a plus but not required)
Has strong verbal, written & comprehension skills
Is computer literate and proficient to use Windows OS, Apple OS X, MS Office & Google applications
Meets the typing requirement
Has critical thinking skills with a focus on issue resolution and customer satisfaction
Can multitask and has high attention to details
Is self-motivated, can work independently, and contribute to cross-functional and global teams
Is flexible and can quickly adjust to frequent process and information changes
Can work under pressure

職位內容：

．提供正確即時的科技文字、語音服務至客戶平台

．提供資訊、解決客戶問題

歡迎新鮮人投遞！

此職位將提供一整個月完整訓練課程（英文授課）。

職位需求：

-需輪班

-相關客服經驗尤佳

-具備中英文聽說讀寫能力

Teammate-Multilingual Customer Support Associate (Japanese & English)

About TaskUs